FAQ - Frequently Asked Questions



  • Who Is CDman?
  • Is Doing Business With CDman Safe?
  • Product Warranty
  • What If There's A Problem With My Order?

 

Who Is CDman?

Established in 1991, CDman is a service-oriented manufacturer of CD & DVD optical discs located in the beautiful province of British Columbia, in Canada. Our company has been providing a wide range of quality print and packaging solutions to help our clients achieve professional results each and every time. With a friendly, knowledgeable staff, CDman can help you find the right solution to your needs and will work hard to ensure your order is shipped quickly and efficiently. Our company strength is experience, and we promote quality in everything we do.


Is Doing Business With CDman Safe?

We have all heard alot of talk about whether or not shopping on the internet is safe. The main concern of online shoppers is that their credit card information will somehow end up in the wrong hands. We do not keep credit card information stored on our website nor transmit your numbers electronically through the Internet. Order forms which contain credit card information can arrive to us via fax or through FedEx - keeping it private and protected.

In the event that there is a problem with your purchase, the credit card company will remove the purchase from your bill and the on-line merchant is not paid. In the event that your credit card number is stolen, the credit card companies do not hold you responsible for any unauthorized purchases.


Product Warranty


CDman Disc Inc. stands behind the quality of our products because your satisfaction is why we're in business. We warrant that our products will be free from manufacturing defects or the defective products will be either repaired or replaced.


What If There's A Problem With My Order?


To put it simply, if you find a problem with your order please contact us right away and provide us with as much detail as possible. We then launch an internal investigation to determine the cause of the problem.
We find that most problems with orders relate to either (a) supplied artwork files, or (b) the supplied content master. While it is very rare that our processes cause discs to fail or artwork to print incorrectly we do investigate all avenues to determine the root cause.  

Note: Your supplied content master is considered to be in 'final form'. This means it is ready to manufacture as supplied - no requirement for revisions or modifications. We do not review the content on your disc. Due to this it is very important that you review your master thoroughly (from beginning to end) to ensure it performs exactly as desired. Any problem in the finished product that can be traced back to the supplied content master is NOT a manufacturing defect. Additionally, we recommend that you send us a back-up copy and that you keep an additional back-up copy of your own for safety.

 


 

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