· The Basics
· Begin With A Quote
· Shipping
· Taxes
· Production Assets
· Order Cut-Off Time
· How Long Does It Take?
· Do You Have A Deadline?
· The Ready-By-Date
· Supplying Your Content Master
· Supplying Your Artwork
· Proofing Options
· Viewing Your Proofs
· Proof Approvals
· Making Changes To Artwork
· Color Matching
· Client Supplied Color Samples
· Return Of Your Production Assets

· The Essentials
· graphic design templates
· artwork specifications
· top 6 design mistakes (PDF)
· proof options
· viewing your proofs
· color matching
· booklet page sequencing (PDF)
· upload artwork files

 
Design Tutorial

· Graphic Design
 - introduction 
 - basics unleashed
 - what is film
 - film separations
 - film density & linescreen
 - silkscreen printing
 - offset printing
 - digital printing

· Color Models & Modes
 - rgb vs. cmyk
 - gamut 
 - spot colors
 - spot color workflow
 - cmyk workflow
 - grayscale
 - trapping

· Working With Templates
 - basics
 - page layout
 - disc layout
 - mirror band
 - flood coat
 - masks
 - importing images
 - working with fonts
 - stylized text

· Design Pitfalls

· Disc Designing
 - give me silver
 - dot gain/gradient banding
 - letter thickness / line weights
 - cmyk color shifts
 - moire patterns
 - disc logos
 - disc serialization

· Paper Print Designing
 - which part is color
 - barcodes / top spine labels
 - made in canada
 - traycards
 - spot colors

· Preparing To Submit Files
· Glossary of Printing Terminology

· Who Is CDman?
· Is CDman Safe?
· Product Warranty
· What If There's A Problem?
· How Long Will My Order Take?
· How Do I Place An Order?
· How Do I Pay For My Order?
· Duplication versus Replication
· Shipping & Customs
· International Orders
· What Is Your Ordering Policy?
· How Much Is A Re-Order?
· What About Over-Runs?
· Do I Get Shrinkwrap?
· 'Made In Canada' Requirement
· My Proofs Look Odd
· Who Adds The Catalogue Number?
· Can I Send My Master Later?
· Can I Send You Color Samples?
· Do You Return Order Assets?
· Can I Get Samples?

Technical Information

· Mastering CD Audio
· Mastering CDROM
· DVD Technical Data
· DVD Manufacturing FAQ
· Enhanced CDs
· Transfer Policy Information
· Licensing versus Piracy
· DDP Information

· How Do CDs Work?
 - before the cd
 - concept
 - the sony connection
 - beethoven's rule
 - the first cd player
 - the first cd
 
· Glass Masters & Stampers
· Glossary of Terminology